Refund policy

Returns & Refunds Policy

At Avari Store, we're committed to providing authentic, premium streetwear and a shopping experience you can trust. If you're not completely satisfied with your purchase, eligible items are covered by our 30-Day Refund or Exchange Policy.

30-Day Refund or Exchange

You may request a refund or exchange within 30 days from the date your order is delivered.

To be eligible:

  • Your request must be submitted within 30 days of delivery.
  • The item must be unworn, unwashed, and in its original condition.
  • All original tags, packaging, and accessories must be included.
  • Proof of purchase or your order number must be provided.
  • The return must be approved by our support team before being sent back.

Items showing signs of wear, damage, alterations, or misuse may not qualify for a refund or exchange.

How to Start a Return

To request a refund or exchange, please contact Avari Store through our Contact page and include:

  • Your full name
  • Order number
  • Reason for your return or exchange

Once your request has been approved, we'll provide return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping

Unless your item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required under applicable consumer law.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

Need a different size or colour?

We're happy to offer exchanges within 30 days of delivery, subject to stock availability.

If your requested item is unavailable, you may choose a refund or store credit.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible with:

  • Your order number
  • Clear photos of the issue

We'll assess the problem and organise a replacement, exchange, or refund where appropriate.

Nothing in this policy limits your rights under the Australian Consumer Law.

Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Worn, washed, or altered items
  • Items missing original tags or packaging
  • Items damaged through misuse
  • Gift cards
  • Items returned outside the 30-day return period, unless required by law

European Union 14-Day Cooling-Off Period

If your order is delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable law.

This does not affect any additional rights provided under our 30-Day Refund or Exchange Policy.

The Avari Standard

At Avari Store, we're dedicated to offering premium, authentic streetwear backed by outstanding customer service.

If something isn't right with your order, we'll work with you to make it right through a refund, exchange, or replacement where applicable. Our goal is to ensure you can shop with complete confidence.